Papuvet would like to extend our sincere thanks to all clients who have trusted us since the start of our operations at the beginning of the year. Our small animal emergency service in Raisio has launched as planned, and the reception from both pet owners and professionals in the field has been overwhelmingly positive. We are committed to providing timely, expert care that takes into account each animal’s individual needs.

Recent public discussion has focused on a decision by the Finnish Market Court regarding the procurement of emergency services for the City of Turku. We want to clarify that this case concerns a legal disagreement between the City and another service provider, and Papuvet is not a party to the dispute. The decision does not concern our operations or the quality of the service we provide. The content, standard, or continuity of emergency care has not been under review.

Papuvet’s emergency service will continue as normal under a currently valid agreement. We provide care at the Raisio municipal veterinary clinic every evening from 4 p.m., and 24 hours a day on weekends and holidays. Our experienced and committed emergency team has received extensive praise, and we remain fully focused on ensuring accessible and high-quality care when it is needed most.

Although the Market Court decision was disappointing and creates uncertainty for future procurements, it is important to note that the ruling did not question Papuvet’s credibility or our ability to provide quality services. This gives us a strong foundation to continue developing our operations. We believe there is space in Finland for new, agile, and patient-centered providers that put animal welfare first.

We will share further updates as the situation progresses and new decisions are made. Until then, our operations will continue as usual. Papuvet remains committed to delivering emergency services that are professional, accessible, and built around the needs of both pets and their owners—now and into the future.escription

Papuvet is proud to announce a cooperation agreement with Pet-Vet, a completely domestic and veterinarian-led clinic in Turku. This collaboration offers significant benefits to both patients and their owners, ensuring a high-quality and comprehensive chain of care from the emergency room to further care.

Pet-Vet has established its position as one of the leading veterinary clinics in the Turku region, and the recent large investments in new facilities and operational development strengthen this position even more. In the near future, the clinic will start a comprehensive day hospital operation, which will offer extensive diagnostic and treatment options for patients of all sizes. This means, for example, versatile imaging and laboratory services as well as demanding surgical and special care services in internal medicine.

The cooperation between Papuveti and Pet-Vet enables patients treated in Papuveti's emergency room who need further examinations or follow-up treatment to be referred directly to Pet-Vet. Continuity and smoothness of treatment are at the center: all patient data, treatment history and necessary information are easily transferred between clinics, which guarantees the best possible treatment for each animal.

The aim of the cooperation is to combine the strengths and expertise of both actors, so that animal care in the Turku region would be of higher quality, easier to reach and more comprehensive. Papuvet and Pet-Vet work together to ensure that every patient gets exactly the help they need at the right time – from the emergency room to specialized medical care.

Papuvet has entered into a cooperation agreement with Triolab Oy to ensure high-quality diagnostic services for its emergency patients. As part of the cooperation, analysis equipment for hematology, clinical chemistry and immunochemistry will be delivered to Papuveti. These devices can be used to perform comprehensive and accurate laboratory tests according to the needs of emergency patients. This significantly improves the information available to support treatment decisions, which is especially important in urgent treatment situations.

Triolab Oy is a Finnish specialist company founded in 1986, which specializes in the sale and technical support of clinical diagnostics, medical and natural science research, and industrial products. The company's headquarters and warehouse are located in Turku, and regional offices are located in Espoo and Tampere. Almost 50 experts work at Triolab, and the company's turnover is over 20 million euros.

The cooperation with Triolab is a significant step in the development of Papuveti's operational capabilities, and it ensures that the on-call operation at Raisio starting on January 1, 2025 meets the highest quality and patient safety requirements.

In November, the Founders of Papuvet participated in the Finnish Veterinarian Days, which are the most significant annual event in the field in Finland. This year, the theme of the lectures was the most common emergency surgeries and neurological diseases of small animals. In addition, the event offered an excellent opportunity to network and meet several future partners and suppliers.

Participating in the event was part of Papuvet'‘s preparation for emergency operations starting in January 2025. The event confirmed the company's capabilities to offer high-quality emergency assistance at the start of the new contract period.

Based on a tender, Papuvet Oy was chosen as the service provider for the small animal emergency service, which will start operations on January 1, 2025. The emergency service covers urgent basic first aid on weekday evenings, weekends and public holidays, and the service is provided according to the municipality's veterinary tax. Emergency services will move to Raisio, Kappontie 4. The annual cost of the service is approximately €650,000. The new contract makes urgent emergency first aid more affordable for the customer than the current contract period.